Sydney Zoo - Case Study
01
Client overview
Client
Sydney Zoo
Category
Arts and recreation services
Location
Eastern Creek, NSW
Area size
40 + Hectares
Website
Sydney Zoo is a major cultural and tourism destination located in Eastern Creek, NSW. Spanning over 40+ hectares, the site welcomes high daily visitor volumes, school groups, events, and seasonal peaks. As a public-facing attraction, presentation, hygiene, and rapid response capability are critical to maintaining visitor experience standards.
02
Key responsbilities
Our team delivered specialised cleaning across all five venues, protecting heritage features while meeting the high demands of a busy multi-experience hospitality site.
Public amenities cleaning
Daily sanitation of restrooms and high-touch facilities.
High-Volume waste management
Ongoing bin servicing across visitor areas.
Event and peak support
Flexible staffing during peak and event periods
Food & beverage precinct cleaning
Ongoing maintenance of dining and hospitality areas.
Glass and façade maintenance
Streak-free glass across visitor-facing structures.
Pressure cleaning
Cleaning of public pathways and high-traffic external areas.
Back-of-house facilities
Cleaning of staff areas and operational spaces.
03
Innovations and delivery highlights
Event ready cleaning model
Sydney ZOO operates with fluctuating visitor numbers and major public events. Clean Focus implemented a flexible rostering structure with scalable labour deployment to support school holidays, night events, and peak seasonal periods without disruption.
Rapid response team structure
Due to the nature of animal enclosures and outdoor public areas, we developed a dedicated rapid response team to address spillages, weather impacts, and unexpected cleaning requirements across the 40+ hectare site.
Asset protection approach
Cleaning methodologies were tailored to protect specialist finishes, themed architectural features, and visitor facing structures while maintaining presentation standards expected of a major tourism asse
