Behind the scenes at Opera Australia’s multi-site operations
01
Client overview
Category
Arts, Cultural & Production Facilities
Locations
Surry Hills NSW (Head Office & Rehearsal Facility)
Mount Kuring-gai NSW (Warehouse & Logistics)
West Footscray VIC (Warehouse & Logistics)
Website
Clean Focus delivers integrated cleaning services across multiple Opera Australia sites, including corporate offices, rehearsal spaces, and large-scale warehouse facilities. The engagement requires high presentation standards, operational flexibility, and minimal disruption to daily activities.
02
The challenge
Delivering consistent, high-quality cleaning across active performance and production environments presented several challenges. These included maintaining quiet, non-intrusive operations during rehearsals, adapting to changing production schedules, and protecting sensitive equipment, costumes, and creative assets. At the same time, consistent presentation standards had to be upheld across both corporate and industrial spaces.
03
Scope of services
Office & administration
Daily cleaning of workspaces, meeting rooms, and common areas, with a strong focus on hygiene control and presentation standards aligned with corporate environments.
Rehearsal & production spaces
Carefully scheduled, non-intrusive cleaning aligned with rehearsal activities, including specialist floor care and dust control to protect equipment and costumes.
Warehouse & logistics facilities
Machine scrubbing and large-area floor maintenance, along with cleaning of racking zones, dispatch areas, and storage spaces to support safe and efficient operations.
Amenities & shared spaces
Daily servicing across all sites, including consumable replenishment, hygiene-focused cleaning, and deep cleaning of bathrooms, kitchens, and breakout areas.
04
Methodology & Resources
A structured staffing model was implemented across all sites, tailored to individual operational requirements. Dedicated supervisors provided centralised oversight, ensuring consistency and quality across locations. Commercial-grade equipment, including HEPA vacuums and scrubbers, was used to maintain high standards, while flexible resourcing allowed adaptation to production schedules and peak activity periods.
05
Compliance & Accreditation
Clean Focus operates as a CM3 prequalified contractor, with independently assessed WHS systems. Our operations are supported by ISO-aligned management systems covering quality, work health and safety, and environmental management.
All services are delivered in full compliance with Fair Work requirements and workplace legislation, supported by public liability and workers compensation insurance. Our workforce is also compliant with Working With Children Check requirements.
06
eporting & Quality Assurance
We utilise digital inspection and reporting systems with time-stamped records to ensure transparency and accountability. Routine audits and KPI tracking are conducted across all sites, enabling real-time issue identification and corrective action. Clear communication channels ensure clients remain informed at all times.
07
Key responsbilities
Our team delivered consistent, flexible cleaning across corporate, creative, and industrial environments while minimising disruption to daily operations
Office & Administration
Workspace cleaning, hygiene control, and presentation upkeep.
Rehearsal & Production Spaces
Quiet cleaning, floor care, and dust management.
Warehouse & Logistics
Machine scrubbing and large-area maintenance.
Amenities & Shared Spaces
Daily servicing, restocking, and hygiene cleaning.
Methodology & Resources
Structured staffing, supervision, and equipment use.
Compliance & Accreditation
WHS compliance, ISO-aligned systems, and certifications.
Reporting & Quality Assurance
Digital reporting, audits, and issue tracking.
08
Outcome
Clean Focus implemented structured cleaning procedures tailored to both retail and logistics environments.
Consistent service delivery across multiple locations and states
High standards maintained across corporate, creative, and industrial environments
Minimal disruption to rehearsals and production schedules
Improved hygiene, presentation, and operational reliability
What our client says
"…Clean Focus has implemented robust reporting and quality assurance frameworks specifically tailored to the requirements of Arts, Cultural & Production Facilities, ensuring a high degree of transparency, accountability, and consistently responsivestakeholder communication across all serviced locations..."
Robert Charter
Facilities Manager
