At Clean Focus Services Australia ("we," "our," or "us"), protecting your privacy is one of our top priorities. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services. It also explains your rights regarding your personal information and how to exercise them. This policy is governed by the Privacy Act 1988 (Cth) and other relevant Australian privacy regulations. By using our website, you agree to the terms outlined in this policy.
Personal Information: We collect personal information that you voluntarily provide when interacting with our website, including but not limited to your name, email address, phone number, and postal address. We collect this information when you:
- Register on our site
- Submit a contact form
- Subscribe to our newsletter
- Request a quote or additional service information
- Participate in surveys or promotions
Technical and Usage Information: In addition to personal information, we automatically collect certain data about your device and how you interact with our website. This may include your IP address, browser type, device information, and pages visited on our site. We use this data to improve our website, enhance security, and analyze usage patterns to improve user experience.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to recognize repeat visitors, understand user preferences, and compile aggregated data about website traffic. Cookies are small files stored on your device that enable us to remember your preferences. You can control cookie settings via your browser settings; however, disabling cookies may affect the functionality of our website.
How We Use Your Information
Clean Focus Services Australia uses the collected information to:
Provide and Improve Services: Process and respond to inquiries, provide quotes, and improve our services and website functionality.
Communicate: Send notifications, updates, and promotional materials about our services. You may unsubscribe from marketing communications at any time.
Analyze and Personalize: Understand how users engage with our website, analyze usage patterns, and tailor our services and content to improve user experience.
Security and Compliance: Protect our website, services, and users from potential security risks, fraud, and abuse, as well as comply with legal and regulatory requirements.
We only share your information with third parties in limited circumstances:
Service Providers: We may engage trusted third-party providers to support us in maintaining our website, processing payments, analyzing data, and other services. These providers only access information necessary for their specific tasks and are bound by confidentiality agreements.
Legal Obligations: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to requests from governmental authorities.
Business Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner, subject to the same protections outlined in this Privacy Policy.
Security of Your Information
We take data security seriously and implement various security measures to safeguard your information, including encryption, secure servers, and access control protocols. However, despite our best efforts, no data transmission or storage system is entirely secure. We cannot guarantee the absolute security of your information but are committed to following best practices and taking reasonable measures to protect it.
Retention of Personal Information
We retain personal information for as long as it is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. If your personal information is no longer required, we will securely delete or anonymize it, ensuring it cannot be reconstructed.
You have the following rights regarding your personal information:
Access and Correction: You may request access to, or correction of, the personal information we hold about you. Please contact us using the details provided below if you would like to make such a request.
Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can unsubscribe using the link provided in each email or contact us directly.
Restrict Processing: You may request that we limit the processing of your personal information where you believe it is inaccurate, unlawful, or no longer required for the purposes outlined above.
Delete Information: Under certain conditions, you may request the deletion of your personal information. We will accommodate such requests unless we are legally obligated to retain the information.
Cookies and Tracking Preferences
Our website uses cookies and similar technologies to enhance user experience. You can control your cookie preferences and block certain types of cookies through your browser settings. However, please note that disabling cookies may affect the functionality and performance of our website.
Our website may contain links to third-party websites that are not operated by us. Clean Focus Services Australia is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.
Our website and services are intended for users over the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page and may notify you through other channels as appropriate. We encourage you to review this policy regularly to stay informed about how we protect your information.
International Transfers of Information
Clean Focus Services Australia is based in Australia, and your personal information is processed and stored on servers located within Australia. If you are accessing our website from outside Australia, please note that your information may be transferred to, stored, and processed in Australia, where privacy laws may differ from those in your country.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Clean Focus Services Australia
Email: info@cleanfocus.com.au
If you believe we have breached this Privacy Policy or the Australian Privacy Principles, you may file a complaint with us at the contact details above. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
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By using our website or services, you consent to the terms outlined in this Privacy Policy. Thank you for trusting Clean Focus Services Australia with your information.